Solventum Health Information Systems

Solventum Health Information Systems (“Solventum”) is a medical technology and health sciences company that provides services for many hospital systems that involves access to and use of patient information.

What Happened?

On March 30, 2026, Solventum became aware of a data security incident that occurred on March 29, 2026, involving unauthorized access to limited systems and data related to some Solventum customers and their clients or patients. Upon learning of the incident, Solventum immediately initiated an investigation, notified law enforcement, and engaged outside forensic experts to help assess the nature and scope of the incident. They also notified impacted customers about this incident.

What Information Was Involved?

Our investigation indicated the following types of information related to patients may have been accessed without authorization: first and last name, address, dates of birth, medical record numbers, medical history and diagnoses. Please refer to the notice you received for specific details about the types of information relating to you which may have been accessed. There is no evidence that your information has been used to commit identify theft or fraud.

What Solventum is Doing

Upon discovery, Solventum took several proactive steps to contain the incident and to enhance existing security measures, including:

• Working with cybersecurity experts to investigate the circumstances behind the incident;
• Resetting compromised Solventum employee accounts;
• Rotating additional passwords and enhancing authentication controls;
• Increasing employee training related to “vishing” and other social engineering techniques;
• Tightening permission rights to sensitive information; and
• Enhancing monitoring to detect unusual login activity.

What You Can Do 

We recommend that you remain alert for unusual health account activity and review any “explanation of benefits” from your health insurance provider to ensure all benefits are accurate.

For More Information 

If you have any questions, please call 1-855-830-9403, or visit https://response.idx.us/solventum. IDX representatives are available Monday through Friday from 9 am – 9 pm Eastern Time.

We sincerely apologize for this incident and any concern it may cause you. Solventum remains committed to safeguarding sensitive information provided to it, including taking steps to bolster security measures and help prevent incidents like this from occurring in the future.