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DaVita Inc. Informational Website

Brand Protection Software

DaVita is posting this notice to inform users of its website health portal and Care Connect mobile application about a privacy matter that may have affected them. We are contacting potentially impacted individuals directly via U.S. Mail to notify them of the incident described below.

What Happened?

On June 17, 2024, DaVita determined that certain online tracking technologies (commonly known as pixels) installed on our website health portal and our Care Connect mobile application may have transmitted personal information to certain of our third-party vendors when visitors accessed the health portal or mobile application. We used these technologies to understand how visitors interacted with our websites and mobile applications.

What Information was Involved?

The information that may have been involved included: IP address, username and third-party identifier/cookies (a unique string of numbers or characters), employment status, patient classification/reference, information that could indicate you were signed into a DaVita account, information showing how you interacted with and navigated through our health portal or mobile application, and in some situations, certain demographic information and information showing the names of lab tests or lab test resources you may have viewed, but not the results of any lab tests.

The information of concern did not  include DaVita account passwords, Social Security numbers, financial account information, credit/debit card numbers, lab test results or other clinical/treatment records, medical record number, or health insurance information. Significantly, first and last name were not included, and would have been transmitted only if part of a username.

What We Are Doing:

We have conducted a voluntary internal investigation into the use of these online technologies and removed or disabled these technologies if we could not find a HIPAA-compliant service to provide them. In addition, DaVita has implemented new policies and additional training on the use of online tracking technologies to safeguard against recurrence of this type of incident.

What You Can Do:

Please know that you can prevent the use of tracking technologies by blocking or deleting cookies or using browsers that support privacy-protecting operations, such as “incognito” mode. Also, certain web-based platforms that you may visit will permit you to adjust your privacy settings through the platform.

DaVita is not aware of any use or disclosure of your information that is likely to result in financial or similar harm to you.


For More Information:
We assure you that safeguarding your information is one of our highest priorities. We regret this occurrence and apologize for any inconvenience or concern that it may cause you. If you have any questions or concerns about this notice, please call 1-888-833-1678. IDX representatives are available Monday through Friday from 9 am – 9 pm Eastern Time, along with Saturday and Sunday 9 am – 9 pm Eastern Time the weekends of July 6-7 and July 13-14, excluding holidays.


DaVita Inc.


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