MCNA Dental
Informational Website

Notice of Data Breach

05/26/2023 —  

Click here for Marshallese translation

This notice is from MCNA. For members of Florida Healthy Kids Corporation and/or Florida Agency for Health Care Administration, MCNA refers to MCNA Dental. We work with the State Medicaid agencies, the Children’s Health Insurance Programs, corporations and insurance plans listed below to help provide benefits. This event may have involved your information.

What happened?

On March 6, 2023, MCNA became aware of certain activity in our computer system that happened without our permission. We quickly took steps to stop that activity. We began an investigation right away. A special team was hired to help us. We learned a criminal was able to see and take copies of some information in our computer system between February 26, 2023 and March 7, 2023.

What information may have been involved?

Here is the kind of information that was seen and taken:

• • Information used to contact you, like first and last name, address, date of birth, phone number, email
  • Social Security number
  • Driver’s license number/other government-issued ID number
  • Health insurance (plan information, insurance company, member number, Medicaid-Medicare ID numbers)
  • Care for teeth or braces (visits, dentist name, doctor name, past care, x-rays/photos, medicines, and treatment)
  • Bills and insurance claims

Some of this information was for a parent, guardian, or guarantor. A guarantor is the person who paid the bill. Information which was seen and taken was not the same for everyone.

Why did this happen?

A criminal accessed our computer system without our permission.

What was done about it?

When we learned about the activity, we immediately began an investigation. Law enforcement was contacted. We are also making our computer systems even stronger than before because we do not want this to happen again.

We would like to offer you an identity theft protection service. We will pay for the cost of this service for 1 year so that it is free for you. Please click here to sign up for this service.

What should I do?

You can sign up for the identity theft protection service.  Please check your bills and accounts to be sure they look correct.  Please click here for steps on how to do that.

What if I have a question?

If you have any questions or concerns, please call us toll free at 1-888-220-5006.  You can also review the “Incident Information” section below for more information.

We are sorry for any concern this event may cause. We are mailing letters to people whose information may have been involved in this event. Because we may not have addresses for everyone, we are posting this substitute notice on this website, as allowed by the Health Insurance Portability and Accountability Act (HIPAA). This substitute notice will remain active for at least 90 days.

This notice is provided on behalf of:

Aetna Better Health of New York
African American Planning
AgeWell New York, LLC
Albest Metal Stamping Corporation
Amerigroup Community Care
Amida Care, Inc.
Arkansas Department of Human Services
Assistant Deputy Wardens Association/Deputy Wardens Association
ATU Local 1056
Bridge & Tunnel Officers Benevolent Association
Brighton Health Plan Solutions LLC
CareConnect Insurance Company
Catholic Managed Long Term Care, Inc
Centerlight Healthcare, Inc.
Centers Plan for Healthy Living
City of New York Management Benefit Fund
Correction Officers Benevolent Association
Court Officers Benevolent Association of Nassau County
Crystal Run Health Plans
Dentcare Delivery Systems, Inc.
Detectives’ Endowment Association
District Council 1707 Local 95 Head Start Employees Welfare Fund
Elderplan Homefirst
ElderServe Health Inc. dba RiverSpring at Home
ElderServe Health Inc. dba RiverSpring FIDA
Elderwood Health Plan
Empire BlueCross BlueShield HealthPlus
Employee Administrative Corporation
EverCare Choice, Inc.
Excavators Union Local 731 Welfare Fund
Excellus Health Plan, Inc. (Excellus BlueCross BlueShield, Univera Healthcare, Premier Health Plan).
Extended MLTC, LLC
Florida Agency for Health Care Administration
Florida Healthy Kids Corporation
Graphic Art International Union Local 119B
Guildnet, Inc.
Health Fund 917
Healthplex Dental Services, Inc.
Healthplex Insurance Company
Healthplex, Inc.
Hicksville UFSD
Highmark Blue Cross Blue Shield of Western New York
iCircle
Idaho Department of Health and Welfare
Incorporated Village of Garden City
Independent Health Association, Inc.
Independent Health Benefits Corporation
Integra MLTC, Inc.
International Healthcare Services, Inc.
International Union of Operating Engineers Local 138 Welfare Fund
International Union of Operating Engineers Local 30 Benefits Fund
International Union of Operating Engineers Local 30 Welfare Trust
Iowa Department of Human Services
Kentucky Cabinet for Health and Family Services
Local 1199 National Benefit Fund
Local 1964 ILA Health & Insurance
Local 342 Health Care Fund
Local 342 Welfare Fund
Local 522 – C/O United Teamster Fund
Local 808, I.B. of T. Health and Welfare Fund
Louisiana Department of Health
Magnacare, LLC
MCS Healthcare Holdings, LLC
Metroplus Health Plan, Inc.
Metropolitan Transportation Authority (New York City Transit Authority Plan)
MVP Health Plan
MVP Health Services Corp.
Nascentia Health, Inc.
Nassau County
Nebraska Department of Health and Human Services
New York City District Council of Carpenters
New York City Service Employees International Union Local 246 Welfare Fund
NYC Association of Surrogate and Supreme Court reporting
Oscar Insurance Corporation
Patchogue-Medford UFSD
Prime Choice MLTCP
Quality Health Plans of New York, Inc.
Saint Vincents Catholic Medical Center of New York
Sergeant Benevolent Association
Staffco of Brooklyn, LLC
Suffolk County PBA Benefit Fund
Suffolk County Superior Officers Association Benefit Fund
Superior Officers Council
Teachers College at Columbia University
Teamsters Local 237 Babylon Welfare Fund
Teamsters Local 237 Brentwood Welfare Fund
Teamsters Local 237 Islip Welfare Fund
Teamsters Local 237 New York City Welfare Fund
Teamsters Local 237 North Babylon Welfare Fund
Teamsters Local 237 Plainview Welfare Fund
Teamsters Local 237 Retiree Fund
Teamsters Local 237 West Islip Welfare Fund
Teamsters Local 72 Welfare Fund
Texas Health and Human Services Commission
Town Of Hempstead
UFCW Local 2013 Health and Welfare Fund
Uniformed Fire Alarm Dispatchers Benevolent Association
Uniformed Fire Officers Association
Uniformed Firefighters Association Security Benefit Fund
Uniformed Sanitationmen’s Association Local 831
United Federation of Teachers Welfare Fund
United Federation of Teachers Health Care Chapter Benefit fund
United Food and Commercial Workers Local 888 Health and Pension Funds
United Public Service Employees Union Benefit Plan
United Teamsters Fund
Utah Department of Health and Human Services
VillageCareMAX
VNS CHOICE doing business as VNS Health Health Plans.
Wellcare
Wyandanch Union Free School District
York MG/York Home Care
YourCare Health

Additional Resources

• Review Your Account Statements

• ---

• Carefully review statements sent to you from your healthcare providers, insurance company, and financial institutions to ensure that all of your account activity is valid.  Report any questionable charges promptly to the provider or company with which you maintain the account.

• Provide Any Updated Personal Information to Your Health Care Provider

• ---

• Your health care provider’s office may ask to see a photo ID to verify your identity.  Please bring a photo ID with you to every appointment if possible.  Your provider’s office may also ask you to confirm your date of birth, address, telephone, and other pertinent information so that they can make sure that all of your information is up-to-date.  Please be sure and tell your provider’s office when there are any changes to your information.  Carefully reviewing this information with your provider’s office at each visit can help to avoid problems and to address them quickly should there be any discrepancies.

• Order Your Free Credit Report

• ---

• To order your free annual credit report, visit www.annualcreditreport.com, call toll-free at (877) 322-8228, or complete the Annual Credit Report Request Form on the U.S. Federal Trade Commission’s (“FTC”) website at www.ftc.gov and mail it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.  The three credit bureaus provide free annual credit reports only through the website, toll-free number or request form.

  Upon receiving your credit report, review it carefully.  Look for accounts you did not open.  Look in the “inquiries” section for names of creditors from whom you have not requested credit.  Some companies bill under names other than their store or commercial names; the credit bureau will be able to tell if this is the case.  Look in the “personal information” section for any inaccuracies in information (such as home address and Social Security Number).

  If you see anything you do not understand, call the credit bureau at the telephone number on the report.  Errors may be a warning sign of possible identity theft.  You should notify the credit bureaus of any inaccuracies in your report, whether due to error or fraud, as soon as possible so the information can be investigated and, if found to be in error, corrected.  If there are accounts or charges you did not authorize, immediately notify the appropriate credit bureau by telephone and in writing.  Information that cannot be explained should also be reported to your local police or sheriff’s office because it may signal criminal activity.

• Contact the U.S. Federal Trade Commission

• ---

• If you detect any unauthorized transactions in any of your financial accounts, promptly notify the appropriate payment card company or financial institution.  If you detect any incidents of identity theft or fraud, promptly report the matter to your local law enforcement authorities, state Attorney General and the FTC.

  You can contact the FTC to learn more about how to protect yourself from becoming a victim of identity theft by using the contact information below:

  Federal Trade Commission
  Consumer Response Center
  600 Pennsylvania Avenue, NW
  Washington, DC 20580
  1-877-IDTHEFT (438-4338)
  www.ftc.gov/idtheft/

• Place a Fraud Alert on Your Credit File

• ---

• To protect yourself from possible identity theft, consider placing a fraud alert on your credit file.  A fraud alert helps protect against the possibility of an identity thief opening new credit accounts in your name.  When a credit grantor checks the credit history of someone applying for credit, the credit grantor gets a notice that the applicant may be the victim of identity theft.  The alert notifies the credit grantor to take steps to verify the identity of the applicant.  You can place a fraud alert on your credit report by calling any one of the toll-free fraud numbers provided below.  You will reach an automated telephone system that allows flagging of your file with a fraud alert at all three credit bureaus.

  Equifax
  P.O. Box 105069
  Atlanta, Georgia 30348
  1-888-766-0008
  www.equifax.com

  Experian
  P.O. Box 9554
  Allen, Texas 75013
  1-888-397-3742
  www.experian.com

  TransUnion
  P.O. Box 2000
  Chester, PA 19016
  1-800-680-7289
  www.transunion.com

• Security Freezes

• ---

• You have the right to request a credit freeze from a consumer reporting agency, free of charge, so that no new credit can be opened in your name without the use of a PIN number that is issued to you when you initiate a freeze.  A security freeze is designed to prevent potential credit grantors from accessing your credit report without your consent.  If you place a security freeze, potential creditors and other third parties will not be able to get access to your credit report unless you temporarily lift the freeze.  Therefore, using a security freeze may delay your ability to obtain credit.

  Unlike a fraud alert, you must separately place a security freeze on your credit file at each credit bureau. To place a security freeze on your credit report you must contact the credit reporting agency by phone, mail, or secure electronic means and provide proper identification of your identity.  The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles.  The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue.

  Below, please find relevant contact information for the three consumer reporting agencies:

  Equifax Security Freeze
  P.O. Box 105788
  Atlanta, GA 30348
  www.equifax.com

  Experian Security Freeze
  P.O. Box 9554
  Allen, TX 75013
  1-888-397-3742
  www.experian.com

  TransUnion
  P.O. Box 160
  Woodlyn, PA 19094
  1-888-909-8872
  www.transunion.com

  Once you have submitted your request, the credit reporting agency must place the security freeze no later than 1 business day after receiving a request by phone or secure electronic means, and no later than 3 business days after receiving a request by mail.  No later than five business days after placing the security freeze, the credit reporting agency will send you confirmation and information on how you can remove the freeze in the future.

• For Residents of the District of Columbia

• ---

• You may contact the D.C. Attorney General’s Office to obtain information about steps to take to avoid identity theft:   D.C. Attorney General’s Office, Office of Consumer Protection, 400 6^th Street, NW, Washington DC 20001, 1-202-442-9828, www.oag.dc.gov.

• For Residents of Iowa

• ---

• You may contact law enforcement or the Iowa Attorney General’s office to report suspected incidents of identity theft. The Iowa Attorney General’s Office can be reached at:
  Iowa Attorney General’s Office, Director of Consumer Protection Division, 1305 E. Walnut Street, Des Moines, IA 50319, 1-515-281-5926, www.iowattorneygeneral.gov.

• For Residents of Maryland

• ---

• You may also obtain information about preventing and avoiding identity theft from the Maryland Office of the Attorney General:     Maryland Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, 1-888-743-0023, http://www.marylandattorneygeneral.gov/.

• For Residents of Massachusetts

• ---

• You have the right to obtain a police report with respect to this incident.  If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.

• For Residents of New Mexico

• ---

• New Mexico consumers have the right to obtain a security freeze or submit a declaration of removal.

  You may obtain a security freeze on your credit report to protect your privacy and ensure that credit is not granted in your name without your knowledge. You may submit a declaration of removal to remove information placed in your credit report as a result of being a victim of identity theft. You have a right to place a security freeze on your credit report or submit a declaration of removal pursuant to the Fair Credit Reporting and Identity Security Act.

  The security freeze will prohibit a consumer reporting agency from releasing any information in your credit report without your express authorization or approval. The security freeze is designed to prevent credit, loans and services from being approved in your name without your consent. When you place a security freeze on your credit report, you will be provided with a personal identification number, password or similar device to use if you choose to remove the freeze on your credit report or to temporarily authorize the release of your credit report to a specific party or parties or for a specific period of time after the freeze is in place. To remove the freeze or to provide authorization for the temporary release of your credit report, you must contact the consumer reporting agency and provide all of the following:

  (1) the unique personal identification number, password or similar device provided by the consumer reporting agency;

  (2) proper identification to verify your identity; and

  (3) information regarding the third party or parties who are to receive the credit report or the period of time for which the credit report may be released to users of the credit report.

  A consumer reporting agency that receives a request from a consumer to lift temporarily a freeze on a credit report shall comply with the request no later than three business days after receiving the request. As of September 1, 2008, a consumer reporting agency shall comply with the request within fifteen minutes of receiving the request by a secure electronic method or by telephone.

  A security freeze does not apply in all circumstances, such as where you have an existing account relationship and a copy of your credit report is requested by your existing creditor or its agents for certain types of account review, collection, fraud control or similar activities; for use in setting or adjusting an insurance rate or claim or insurance underwriting; for certain governmental purposes; and for purposes of prescreening as defined in the federal Fair Credit Reporting Act.

  If you are actively seeking a new credit, loan, utility, telephone or insurance account, you should understand that the procedures involved in lifting a security freeze may slow your own applications for credit. You should plan ahead and lift a freeze, either completely if you are shopping around or specifically for a certain creditor, with enough advance notice before you apply for new credit for the lifting to take effect. You should contact a consumer reporting agency and request it to lift the freeze at least three business days before applying. As of September 1, 2008, if you contact a consumer reporting agency by a secure electronic method or by telephone, the consumer reporting agency should lift the freeze within fifteen minutes. You have a right to bring a civil action against a consumer reporting agency that violates your rights under the Fair Credit Reporting and Identity Security Act.

• For Residents of New York

• ---

• You may also obtain information about security breach response and identity theft prevention and protection from the New York Attorney General’s Office:     Office of the Attorney General, The Capitol, Albany, NY 12224-0341, 1-800-771-7755, www.ag.ny.gov.

• For Residents of North Carolina

• ---

• You may also obtain information about preventing and avoiding identity theft from the North Carolina Attorney General’s Office:     North Carolina Attorney General’s Office, Consumer Protection Division, 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-919-716-6000, www.ncdoj.gov.

• For Residents of Oregon

• ---

• State laws advise you to report any suspected identity theft to law enforcement, as well as the Federal Trade Commission. Contact information for the Oregon Department of Justice is as follows:  Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301, 1-877-877-9392, www.doj.state.or.us.

• For Residents of Rhode Island

• ---

• You have a right to file or obtain a police report related to this incident. You may also obtain information about preventing and avoiding identity theft from the Rhode Island Office of the Attorney General:    Office of the Attorney General, 150 South Main Street, Providence, RI, 02903, 1-401-274-4400, www.riag.ri.gov.